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Address:	Joy Williams Ltd 8 Meneage Street Helston Cornwall England, UK
Telephone:	+44 (0)1326 561 949
Fax:	+44(0)1326 565419
e-mail:	enquiries@joywilliams.co.uk

Company registration: Registered in England. Registered Office: 8 Meneage Street, Helston, Cornwall TR13 8AB England, UK Registered Number 720383 VAT registration: VAT number 131 9067 82

Terms and Conditions Delivery Information We aim to deliver to anywhere in the UK within 28 days of receiving your order. Should we be unable to deliver within this time frame we will contact you to discuss the matter. We will refund in full if we are unable to deliver your order within 60 days. The goods will be sent by Royal Mail/Parcel Force and will be insured against loss or damage in transit between our premises and the delivery address. Please refer to our Postage and Packing charges on the order form for actual amount payable. We reserve the right to decline acceptance of your order at our discretion. Payment We accept payment by credit or debit card only. No payments will be processed until your order is ready for dispatch. We also accept credit card orders by telephone - +44(0)1326 561949. If you wish to pay by this method, please send your order to us first, so that we can check all the details are correct before we make the telephone transaction. VAT & Customs Duties Value Added Tax is charged on goods within the European Union. UK VAT is currently 17.5%. We are required by law to collect VAT on orders despatched to addresses within the European Union. Orders sent to anywhere else in the world will not be subject to VAT. Customs Information for Overseas Orders Orders despatched outside the European Union may be subject to local taxes and customs charges. Customs forms for all international packages list the value of the contents as well as a description of the items. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office will be able to provide further information. Returns Policy If, for any reason, you are not completely satisfied with your purchase,you can contact us within 7 working days after you receive the goods to arrange to return them and receive a full refund of the purchase price. If the return is due to an error on our part , or the goods were faulty, we will of course reimburse you for the return postage and refund the original delivery charges as well as the original purchase of the goods. However, if you are returning the goods for any other reason, you will have to pay for the return delivery, as we will only refund the original payment for the goods and postage and packing. Please note that we will not refund on any returned goods received by us damaged, or any returns lost in transit. Cancellations Cancellations will only be accepted up to 4 working days from date of order. After this time, if goods have already been despatched, you would need to return the goods, at your expense. Refund will only be made when we are in receipt of these goods in a resaleable condition. If received in any other condition, a partial refund may be made at our discretion. Cancellations will only be accepted in writing, either by letter, fax or email. Refunds will be made within 30 days of cancellation being agreed. These conditions do not affect your statuary rights as a UK consumer. Complaints If you have a complaint,please contact us at enquiries@joywilliams.co.uk Alternatively, you can telephone us or write to us at the address given under ‘Contact Us’. We will do our best to resolve your query as speedily as possible, and will in any event contact you to acknowledge it within 5 working days. Contact Us If you wish to contact us for any reason please:- TELEPHONE: 01326 561949 FAX: 01326 565419 Email: enquiries@joywilliams.co.uk Our address is: INTERNET SALES JOY WILLIAMS LTD 8 MENEAGE STREET HELSTON CORNWALL TR13 8AB ENGLAND